The other day I was looking to get TMC listed in some internet directories under various categories such as “parcel transportation”, “delivery services” and “courier services”.
There are lots of review sites, some of which specialise in the transportation field. Thumbs up for that. Many of these review sites are crammed with comments. Thumbs up again.
Then it quickly dawned on me that virtually every review I came across, on every directory, was a complaint. Literally thousands of them. Not about us, you understand.
I thought to myself: “Is it really so hard to get it right?”
So, turning negatives into positives, here’s Part 1 of our definitive list of “What Makes a Good Parcel Courier Service”.
1. Basic ability
Seems simple doesn’t it. A ‘delivery company’ only has to do one thing. Deliver. Yet it sees that some companies have great difficulty getting the basics right.
Fundamental to same day or overnight delivery is, well, just that. Look for a courier company that shows it can get the basics right before you look for the supporting factors.
2. Real customer service
When you call your courier company, do you get to speak to a human? Do you get a reply when you send an email? Do they call back when they say they will or quote your price when they say they will?
Judge how they talk to you on the phone and respond to email enquiries and don’t settle for poor service. Attitude to service tells you a lot about their attitude to getting your parcel there on time.
3. Transparent pricing
Delivery and shipping costs are vitally important to everyone – and clearly have to be controlled. But bear in mind ‘cheap’ isn’t always ‘best’. Nor is the price you see always the price you pay.
Of course, “cheapest” and “best” are two factors that everyone wants to go hand in hand. So watch out for hidden extras or contract riders that may excuse delivery delays.
Sometimes, just sometimes, packages don’t arrive at their destination when they’re supposed to. So if things go wrong, your courier company should be able to tell you why.
We all know ‘things happen’. Accidents, bad weather and other factors beyond our control are just a fact of life. But it’s not unreasonable to expect a proper explanation for the delay.
Thinking back to all the terrible reviews of courier and delivery companies I mentioned earlier, it pays to look for positive reviews and testimonials.
They can, of course, be made up. But real testimonials from real companies can be worth all the glossy marketing in the world.
Look out for Part 2 of our guide to What Makes a Good Parcel Courier Service soon!